Frequently Asked Questions
Find the answers for some of the questions that we hear frequently. Have one of your own? Contact Us today.
Maybe! We have access to many warehouses around the US and Canada. Whether we show the part online or not please Call a Parts Rep at 1-716-836-5069. One call gives you the power to reach our entire network of warehouses and will often include locations near you.
This will vary by part. Many parts come from Canada, United States, United Kingdom, India, South Korea, Japan, United Arab Emirates, Saint Helena, and others.
We can work with you to see if these pieces were part of your order. Many times pieces such as fittings, mounting screws, gaskets, etc. will need to be purchased separately with certain new, used or refurbished components. Often you can use the original fittings, screws or gaskets if salvageable... Also many times our customers contact their parts rep at 1-716-836-5069 for more help with mounting parts.
Yes. ConEquip offers Net 30 terms. Buy now and pay later with Net 30 terms with no hidden fees. Net 30 will provide better cash flow and simpler invoicing.
To Sign up and get approved today, call your parts rep directly or call 716-836-5069 to get started.
Yes. Parts can be shipped to a variety of countries. We ship across the United States, Canada, Africa, Europe, Caribbean, etc.
Yes. Delivery estimate will always be discussed with you upon ordering your part or component. Estimates are subject to change due to UPS or Truck delays which are unforseen but your best interests are always on our minds so feel free to check on tracking using the following ways: You can also use your tracking number located in our convenient customer portal... the link to access your portal was emailed to you when order was placed. Also for a more personal touch check in with your Parts Representative via email [email protected] or phone 1-716-836-5069.
- Determine if return can be made by discussing with your parts rep at 1-716-836-5069 [view more details on returns] We have a 30 day return policy for all parts unless otherwise stated on your invoice.
- If a return can be made your parts rep will guide you to the next steps.
- A RMA (Return Merchandise Authorization Form) is to be filled out. [ download pdf ]
- Ship back part with RMA to the appropriate warehouse address given to you by your parts rep.
Te part needs to be returned to the warehouse and be inspected before refund is approved. Then It usually takes 7-10 business days to clear a refund after approved.
It usually takes 7-10 business days to clear a refund.
Western New York State. We have two office is in Sanborn, NY and Elma, NY. We work with warehouses, salvage yards, rebuilders and suppliers across the world.
Finding used, refurbished & new heavy equipment parts. We quickly locate parts for a variety of Makes (Caterpillar, Komatsu, Deere, Volvo, Case, Cummins and many more) and equipment types for our customers. Also focused on developing an extensive component inventory and network of quality suppliers. All in all, our aim is to provide a World of Parts with a Personal Touch.