Using a Parts Broker to Find Discontinued Parts
Owners of heavy machinery such as backhoes, excavators, wheel loaders, and other applications are always looking for reliable places outside of the dealer to buy quality parts quickly at a better price.
It’s even more important for owners to have a good resource when their machine has parts that are no longer available at the dealer.
Case machines past their parts prime including the 580A and B backhoes and 310 crawler, and the W14 or W11B wheel loaders. Old Deere machines tough to find parts for include the 410 and 310A backhoes and the 490E excavator. Old Volvo applications include the LM840, L50, L90 wheel loaders and the A20 articulated trucks, while older CAT machines in the twilight of their careers include the D3 and D4 bulldozers, and the 988A wheel loader.
Thankfully the internet makes it possible to locate hard to find parts for these machines, specifically through established parts brokers.
"We offer the ability to locate hard to find parts in minutes," says ConEquip Parts Specialist Anthony Murty.
It may seem as if that type of efficient service would be charged however a parts broker such as ConEquip Parts will do the search for free.
For the parts broker, the return comes in the percentage they put on the part however the benefit to the customer is well worth the small markup.
Time saved is only one of the benefits to the customer in dealing with a parts broker to find discontinued parts. Transaction security is also a major factor.
"When a customer spends hundreds or even thousands of dollars with us, they can feel secure they will get what they expect or else they will get their money back," says Murty.
Many companies in the construction industry are not as thorough with used parts as they should be. An established parts broker will take that risk away by working with reliable used parts vendors, and by standing in between the customer and the company they are securing the part from.
From getting the part inspected to taking photos to satisfy the customer’s concerns, a parts broker will go the extra steps needed to ease the customer’s concerns.
HERE ARE TWO PHOTOS TAKEN OF A USED BELLCRANK FOR A CUSTOMER TO VIEW BEFORE BUYING THE PART
When possible, vendors will open and inspect parts like final drives. They will sometimes also take photos of the internal components.
HERE ARE TWO PHOTOS OF A KOMATSU CD110 FINAL DRIVE OPENED AND INSPECTED BEFORE SHIPPING OUT
If a part doesn’t deliver or if the customer receives the part and there’s something wrong with it, a parts broker like ConEquip Parts will make sure the customer gets a complete refund.
"No matter what condition of part you are looking for, we will provide support that has integrity, diligence, humility and character...and that is true reliability," says Alexander.
The parts broker can lose money in the process, but broker companies know that’s part of the risk they take as a broker.
In an effort to avoid loss, the broker will take the necessary steps to make sure the part is correct and in the expected condition before shipping it to its destination. This is another benefit to the customer.
"We do everything we can to help try and make sure there won’t be a return. We check serial numbers, send photos, try to get parts history, anything possible to prevent a mistake," says ConEquip Co-Owner Ben Krentz.
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