Mining Equipment YouTube Channel

YouTube has become the go-to place for many people wanting to learn how to do something.  Do-it-yourself, or DIY videos, are get hundreds of thousands of views.  Now, Epiroc, a productivity partner for the mining and infrastructure industries, is taking advantage of the video hosting site by posting self-service videos for their equipment.

The instructional how-to videos can be brought up on site on a mobile device to quickly help operators troubleshoot problems, get instruction on how to use equipment, and perform maintenance tasks.

The benefit is reduced downtime.

"Customers' productivity is our top priority," said Floris Timmers, business line manager of the parts and services division at Epiroc USA. "When it comes to heavy equipment in the mining and construction industries, time is money. Having just one machine down can bring an entire job site to a standstill, but there's no need to wait for help on typical repairs. Sometimes it's possible to do the troubleshooting, repairs and maintenance yourself so you can get up and running as quickly as possible. That's why we offer our 24/7 self-service videos."

The self-service videos are available 24 hours, 7 days a week so operators and service technicians can access the information they need, right when they need it. In addition, each video is closed captioned, so if conditions don't allow for the users to hear clearly, they can still utilize the videos to help resolve their issue.

"Epiroc considers these videos to be an integral part of customer service," said Jon Torpy, president and general manager Epiroc USA. "Our customer support team is realizing the impact that instructional videos can have in building customer relationships by offering assistance with a personal touch. Many times, it is quicker, easier and more convenient for an operator or service technician to watch a video explaining how they can solve their equipment issue than it is to figure it out through phone calls or texts."

Epiroc's 24/7 self-service videos can be found at 24-7selfservice.epirocmarketplace.com/ and on Epiroc's YouTube channel.